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Heidi Ziobro has extensive experience in leadership and management roles within the nonprofit sector, currently serving as Chief Operating Officer, Chief Administrative Officer, Senior Advisor, and Vice President of Programs and Recruitment at Big Sister Association of Greater Boston since December 2010. Previous positions include a Board Member at Women of Means and a Part-Time Crisis Clinician at South Shore Mental Health. Heidi's earlier experience includes Program Director at Vinfen, where management of a $500,000 budget and oversight of client supervision were key responsibilities, and roles at Hearth and Lifeworks, Inc. focusing on financial operations, program management, and community relations. Educationally, Heidi is pursuing an MBA at Babson College and has completed various advanced certificates, including a Master of Science in Psychology and executive coaching qualifications.