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Saurabh Sharma is a Call Center Operations Manager at BIG Language Solutions, currently overseeing operations to ensure employees meet defined KPI targets. Previously, Saurabh held the title of Team Lead at LaunchMyCareer and Technical Service Team Lead at Tech Mahindra. At Tech Mahindra, Saurabh maintained excellent employee relationships, monitored operations to ensure procedures were followed, and strategically delegated tasks to meet demand fluctuations.