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Surabhi Ghosh has a diverse work experience spanning various roles in the field of loyalty programs, marketing, and operations. Surabhi began their career as a Deputy Manager at Reliance Digital Retail Ltd., where they managed store operations, budgeting, and sales forecasting. Surabhi then worked as an Assistant Account Manager at BI WORLDWIDE, focusing on loyalty programs and client database management. Next, they joined NetCarrots Loyalty Services as a Program Manager, handling engagement management. At Elevatoz Loyalty, Surabhi served as a Manager of Client services, playing a key role in strategizing and designing loyalty programs, campaign implementation, data analytics, and team management. Currently, they hold the position of Group Head at BigCity Promotions.

Surabhi Ghosh has a Bachelor's Degree in Biotechnology from Bangalore University. Surabhi also holds a Master of Business Administration (M.B.A.) degree in Marketing/Marketing Management, General, from the same university. Additionally, Surabhi Ghosh attended Maharishi Vidya Mandir for high school, where they focused on Biology/Biological Sciences, General.