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Joyce Shook is an experienced logistics professional with a diverse background in import and export coordination. Currently serving as an Import Export Coordinator at Biehl since February 2023, Joyce oversees ACE filings, vessel operations, cargo release, and data analysis, with a strong focus on client service. Previous roles include Import Agent at Pentagon Freight Services and Logistics Coordinator at Cole International, where responsibilities spanned international air cargo logistics and comprehensive shipment arrangements. Joyce's extensive experience also includes positions as Cost Administrator at W.W. Rowland Trucking Co., Inc., Senior Customer Service Representative at Ports America, and various roles in documentation and traffic coordination across several shipping companies. Joyce holds a Bachelor of Applied Science in Behavioral Sciences from the University of Houston-Clear Lake and an Associate of Applied Science in Computer Science from San Jacinto College.