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Kais CHACHA is an experienced professional in the telecommunications and IT support sectors, currently serving as an Optimization Service Specialist at BID Group since August 2021. Prior to this role, Kais worked at NCR Corporation as a Customer Engineer from February 2016 to August 2022, and at Bell Technical Solutions as a Telecommunications Technician from March 2013 to August 2022. Additional experience includes positions at Loto-Québec as a Technicien Services, Gexel Telecommunications as Technical Support for Videotron, and Stream Global Services as a Technical Call Coach. Kais holds multiple degrees, including a DEC in Network and Security from the Centre de formation technologique de Tunis, a DEP in IT Service Technician from the same institution, and a CCNA 1 from College Maisonneuve.