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Vladimir Kovalenko is an experienced Service Delivery Manager and Team Lead specializing in Voice and Cloud Communication Solutions at BICS since July 2013, focusing on cloud numbers, DID, ITFS, SIP trunking, and emergency services. Previously, Vladimir served as a Regional Technical Manager, acting as the technical interface for customers and sales regarding voice and SMS products. Prior experience includes an engineering role in Traffic Management at Kyivstar GSM, gaining expertise in traffic management, signaling, and interconnections. Vladimir holds a specialist degree in Telecommunications from Kyiv University of Telecommunications, a Master’s degree in Project Management from KROK University, and has undergone various training at Ericsson and Huawei training centers.