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Thomas Hinds is a skilled Service Desk Manager at BGSF, with extensive experience in IT service management and operations. Previous roles include Team Lead for Infrastructure and Operations - Service Desk at Encova Insurance, overseeing a team across multiple locations and managing a high volume of inquiries and incidents. Recognized multiple times as Employee of the Month and Year at BrickStreet Mutual Insurance, Thomas has developed expertise in KPI monitoring, operating procedure enforcement, and ITIL-centric service management. Thomas's career spans positions from Helpdesk Technician to Advanced Repair Agent, complemented by a Bachelor of Science in Business Administration and Management from West Virginia State University.