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Alicia Chang is an experienced Business Analyst currently working at BGL Corporate Solutions since April 2018 within the Ecosystem team, focusing on integrating cloud-based products with partner systems and client relationship management. Previously, Alicia served as an Application Specialist in Information Systems at Epworth, where responsibilities included the end-to-end delivery of software features and user training. Prior to that, Alicia worked as an Application Analyst at Pacific Brands, providing IT support to over 200 retail stores and internal staff. Alicia's educational background includes a Bachelor of Technology/Computing in Business Analysis from RMIT University, a Diploma in Information Technology with a focus on Business Analysis and Project Management from Ngee Ann Polytechnic, and a Certificate in The Agile Business Analyst from SOFT ED.