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Norman Merten has a diverse work experience. Norman currently serves as the Product Lead at beyonnex.io starting from September 2023. Prior to that, they held the positions of Lead Product Owner and Product Owner - Field Service Products at the same company. From 2020 to 2022, they worked as the Head of Retail Solutions at q.beyond AG. Before that, they served as the Head of Customer Success, Innovation Architect, and Junior SAP Retail Consultant at QSC AG from 2016 to 2020. Norman began their career as a Pension Clerk at PENSIONSKASSE der Hamburger Hochbahn - AG - VVaG from 2012 to 2016, where they successfully led an ERP implementation project and provided complex retirement advisory services. Norman also worked as a Clerk at Randstad Deutschland for a brief period in 2012. Norman's earliest work experience was as a District Manager at R+V Versicherung from 2009 to 2011, where they focused on wealth protection and development for bank clients.

Norman Merten has a Master of Science (M.Sc.) degree in IT-Management from FOM University of Applied Sciences for Economics and Management, which they obtained from 2015 to 2017. Prior to that, they earned a Bachelor of Arts (B.A.) degree in Wirtschaft und Management from the same institution between 2013 and 2015.

In terms of certifications, Norman Merten has obtained various qualifications. Norman has completed the Flight Level 2 Design program from Flight Levels Academy and ThePower Business School from ThePower Business School, both in 2022. In 2021, they obtained the PowerMBA certification from ThePowerMBA. Additionally, they hold the Professional Scrum Master certification from Scrum.org, which they obtained in 2020. Norman is also listed as having achieved the Professional Scrum Product Owner certification from Scrum.org.

During their earlier education, Norman Merten attended BWV Hamburg from 2009 to 2011, where they received a Fachwirt für Versicherungen und Finanzen degree, focusing on Vertriebsmanagement / Lebensversicherung und betriebliche Altersvorsorge. Prior to that, between 2006 and 2009, they completed their studies as a Kaufmann für Versicherungen und Finanzen at Hamburger Feuerkasse Versicherungs-AG, specializing in Versicherungen.