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Rafael Almeida began their work experience as an Analyst Support at EC5 from an unknown start date until 2011. RAFAEL then worked as a Support Technician for Hospital São Lucas from September 2014 to December 2014. In 2011, they joined BRQ as a Junior Support Analyst and remained in that role until May 2021. Currently, Rafael works as a Cloud Analyst at Beyondsoft, where they are responsible for tasks such as migration of services to Microsoft 365 cloud, troubleshooting, and providing evolutionary consultancy for productive Microsoft 365 environments.

Rafael Almeida's education history includes the following:

- From 2010 to 2012, they attended Universidade Gama Filho, where they pursued a degree in Tecnologia da Informação (Information Technology) and obtained a degree in Tecnólogo em Gestão da Tecnologia da Informação (Technologist in Information Technology).

- In 2008 and 2009, they studied at Estácio, focusing on Analise de Sistemas (Systems Analysis).

- In 2017, they enrolled in Centro Universitário UniCarioca and completed a Master of Business Administration (MBA) in Logistica e Operações (Logistics and Operations).

- In the same year, they also took a short-term course in MBA Mídias Sociais (MBA in Social Media) at Centro Universitário UniCarioca.

In addition to their educational background, Rafael Almeida has obtained several certifications, including:

- AZ-305: Designing Microsoft Azure Infrastructure Solutions from Microsoft in September 2022.

- Microsoft Certified: Azure Administrator Associate from Microsoft in August 2022.

- Microsoft Certified: Azure Virtual Desktop Specialty from Microsoft in May 2022.

- Microsoft Certified: Security, Compliance, and Identity Fundamentals from Microsoft in March 2022.

- Microsoft Certified: Azure Fundamentals from Microsoft in October 2021.

- Microsoft 365: Fundamentos from Microsoft in July 2020.

- Scrum Foundation Professional Certificate from CertiProf in July 2019.

- ITIL® Foundation Certificate in IT Service Management from EXIN in August 2015.

- CertiProf Continuous Learner from CertiProf in August 2020.