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Melissa Veraguth is an experienced ServiceNow Business Analyst with a background in government contracting, currently employed at Beyond20 since February 2023. In this role, Melissa utilizes ServiceNow and business intelligence tools to generate reports and visualizations for strategic decision-making. Previously, Melissa worked with Capgemini Government Solutions and IronArch Technology, enhancing ITIL practices and supporting Service Quality Management initiatives. Melissa's career began at Ashley Furniture Industries, where significant achievements included leading a Service Desk team and implementing process improvements, resulting in a notable reduction of active incidents. Melissa holds a Master's Degree in Management and Leadership from Western Governors University and a Bachelor's Degree in Technical Management from DeVry University, along with relevant associate degrees.