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Filipa Santos has diverse work experience in various customer success, account management, and marketing roles. Filipa is currently working at Beyond as a Senior Customer Success Associate, a role they have held since March 2023. Prior to this, they worked at Amenitiz as a Customer Success Specialist from December 2019 to July 2021. Filipa Santos also gained experience as an Account Manager at BUSLEAD.COM from June 2019 to January 2020. Additionally, they have interned at Camino Barcelona Spanish Language School SL as a Marketing & Administration Assistant and at Sottotour, SA as a Tourism Consultant & Sales Intern in 2018.

Filipa Santos began their education journey in 2011 at Lycée Louise Michel, where they obtained a Baccalaureate in Social and Economics in 2014. Filipa then pursued a Bachelor's degree in Administration and International Trade at Université Paris-Est Créteil (UPEC) from 2014 to 2017. During their undergraduate studies, they also participated in a Linguistic Summer Program focused on Portuguese Language and Culture at Faculdade de Letras da Universidade de Lisboa in 2016. In 2017, Filipa attended UFOP - Universidade Federal de Ouro Preto for a short period of time, focusing on Business Administration, Management, and Operations. From 2017 to 2019, they completed their education at Université Paris-Est Créteil (UPEC) by obtaining a Master's degree in International Business/Trade/Commerce.

Additionally, Filipa has obtained certifications in Fundamentals of Digital Marketing from Google in September 2019 and a Cambridge School English Certificate from Cambridge School in 2012.