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Matthew Haynes is an experienced housing operations professional currently serving as Housing Operations Manager at Beyond Housing UK since March 2023, where responsibilities include leading a diverse service that encompasses lettings, tenancy and estate management, and community partnerships. Prior to this, Matthew held various roles at Thirteen Group, including Housing Services Coordinator and Neighbourhood Coordinator, managing up to 250 properties and focusing on income recovery, customer service, and support for vulnerable tenants. Matthew's background also includes significant experience in project support and housing assistance roles within organizations such as The Junction Foundation and Humankind Charity. Matthew holds a Bachelor of Science in Criminology from Teesside University and has a diverse education that includes A levels and GCSEs.