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Joanna V. is an accomplished technology professional with extensive experience in technical training, cloud solutions architecture, and product management, particularly in Microsoft technologies. Currently serving as a Microsoft Certified Trainer at INTERLEI and a Product Architect Manager at BEWISE focusing on Modern Workplace security and AI, Joanna has previously held several senior roles at Microsoft, including Cloud Solution Architect and Senior Customer Engineer, where responsibilities encompassed providing deep technical support and managing complex IT projects. Contributions to Hewlett-Packard and several technical support positions early in Joanna's career further solidified expertise in messaging and collaboration solutions. Joanna is currently pursuing multiple degrees, including a Bachelor's in Computing and Systems Development from Hellenic Open University, and associate degrees in Artificial Intelligence and Digital Intelligence from National & Kapodistrian University of Athens, enhancing a strong foundation in technology and education.