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Rob B. is an experienced professional currently working as a Technical Support Representative - Tier 2 at Bevi since August 2021. In addition to this role, Rob has been a Freelance Writer for Medium since October 2017, focusing on topics such as music, urban pop culture, and mental health, while also editing and publishing articles on various platforms. Previous experience includes serving as a Dispatcher at Garage Door Nova, where responsibilities involved customer service and payment collection; Teleservice Analyst at Kaiser Permanente, managing high volumes of inbound calls and scheduling appointments for medical patients; Sales and Merchandising Associate at LIDS Sports Group, leading sales efforts and customer service; and Game Advisor at GameStop, specializing in customer interactions and merchandise management. Rob holds a Certificate of Broadcast Journalism from the Connecticut School of Broadcasting and has pursued studies in Music Technology at multiple institutions.