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Emanuel Simpson is an accomplished professional with a diverse background in operations and customer experience. Currently serving as the Accounting Operations Lead at Betterment since July 2021, Emanuel focuses on optimizing efficiency and productivity while employing Salesforce for task automation and interdepartmental communication. Previous roles at Betterment include Billing Operations Associate and Customer Experience Associate, where Emanuel excelled in resolving customer issues and delivering exceptional service. As a Product Manager at Luna Dev, Emanuel demonstrated proficiency in agile methodologies and successfully reduced development time by 20% through effective prioritization and communication strategies. Emanuel's early career includes a position as Server Assistant at Four Seasons Hotels and Resorts, emphasizing organizational leadership and hospitality service. Emanuel holds a Bachelor's degree in Integrated Business from the University of Central Florida and has an educational background in Multi-Media and Digital Communication from Seminole State College of Florida.