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Parul Dange is an experienced operations management professional with a career spanning over two decades. Currently serving as Operations Manager at Better since January 2022, Parul previously held the position of Senior Manager at American Express from January 2011 to November 2021. Parul's expertise includes managing multiple projects in qualitative and quantitative research, as well as conducting various studies related to business consumer satisfaction, marketing effectiveness, and market segmentation. Prior roles include Assistant Manager of Operations at Exevo India Pvt Ltd, Senior Team Leader and Team Leader at Convergys India Services Ltd, and several positions across companies such as ORange and GE, focusing on process management and operational efficiency. Parul holds a B.Com (H) and an MBA from Lucknow University.