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Raghavendra Kariholi is a skilled Technical Support Engineer with extensive experience in providing technical assistance and support. Currently employed at BETSOL since October 2021, Raghavendra has honed expertise in troubleshooting, issue resolution, and client relationship management. Prior to BETSOL, Raghavendra worked at Mphasis from January 2014 to June 2018, where responsibilities included managing incidents and service requests while utilizing various technical tools and applications such as IT Service Management and Active Directory. Raghavendra holds a Master of Science in Computer Science from MSMSIT, completed between 2013 and 2015. Key achievements include maintaining rapid response times to customer queries and ensuring detailed documentation of all processes.