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Kapil Ahuja currently serves as the Senior Director of Support Services at BETSOL since January 2014, where responsibilities include defining the vision, strategy, and success of the Support Services division while reporting directly to the CEO. Prior roles at Tesco from February 2009 to October 2013 included Director of Managed IT, Senior Manager of Managed IT Services, and Assistant Manager of Operations, with key contributions in regulatory compliance and operations management. Earlier experiences include working as a Client Services Manager at Cisco WebEx and as a Technical Support Specialist at Dell, demonstrating a consistent track record in customer support, account management, and operational excellence across various technology sectors.