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Dickson Mose is a seasoned communications professional with extensive experience in customer support systems, content creation, and editing. As a Customer Support Systems Specialist at betPawa since June 2022, Dickson has contributed to developing a comprehensive Knowledge Base, provided expert support, and created documentation and learning materials. Prior roles include Lead Editor at Futaa.com, where Dickson established publishing standards and oversaw content accuracy, and Editor at Hivisasa, managing sports content and collaborating with writers. Dickson's background also encompasses content creation at Standard Group PLC and leadership at ECN Radio. Dickson holds a Bachelor's Degree in Communication and Public Relations from Moi University and a diploma from the Kenya Institute of Mass Communication.