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Chris Laganella is a Manager, Quality Transformation at BetMGM, with previous experience as Director of Operations & Customer Experience at Resorts Digital Gaming, Head of Customer Service at Monarch, and HR Operations & Service Delivery Specialist at Merck. Prior to that, worked as Operations Supervisor and HR Analyst & Expert Services at Merck & Co., Inc. at Telerx. Graduated from Full Sail University with a Bachelor of Science degree in Media Communications.