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Julia Santana Vicente is an experienced professional in the field of public administration and client success, currently serving as an Implementation and Support Analyst at Betha Sistemas since September 2022. Julia specializes in migrating desktop systems to cloud formats for municipalities and providing technical support and training to users. Prior experience includes working as a Customer Success Analyst at 1Doc, where Julia focused on improving the use of electronic processes within public organizations, and as a Business Development Representative at kartado, concentrating on B2B and B2G strategies. Additionally, Julia has held roles in public management consulting with the Government of Santa Catarina and as an Administrative Assistant in Bids and Purchasing with the Military Firefighters of Santa Catarina. Julia holds a Bachelor's degree in Public Administration from the Universidade do Estado de Santa Catarina.