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Jonata D. is an experienced IT professional currently serving as an Analista de Suporte II at Betha Sistemas since September 2021, providing support for Cloud and Desktop systems related to payroll, time tracking, and HR. Prior to this role, Jonata D. worked at Thomson Reuters from December 2014 to May 2021 as a systems support analyst in development and technical support, where responsibilities included analyzing level 3 support requests and developing SQL instructions. Jonata D. has a strong educational background with a postgraduate MBA in Project Management from Universidade do Extremo Sul Catarinense, a Bachelor's degree in Information Systems from Escola Superior de Criciúma, and various technical qualifications in programming and software engineering.