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Evgeny Zhukevich is a QA Engineer at Betera since September 2022, responsible for processing requests from various departments to analyze product and service issues, identifying defects, and managing incidents through Jira. Prior to this role, Evgeny served as a Customer Support Specialist, handling customer inquiries, providing consultations on company services, and preparing performance reports. Evgeny also worked at ARCE contact center as a Support Specialist, offering guidance on projects like World of Tanks and World of Tanks Blitz, and addressed customer feedback on App Store and Google Play. Previously, Evgeny was a Game Support Specialist at Sales Telecom, focusing on customer consultations related to the same gaming projects. Educational background includes a degree from Belarusian State Agrarian Technical University, completed in June 2017.