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Melissa Maldonado has a diverse work experience spanning over two decades. Melissa is currently working at Bestpass as the Senior Director of Customer Service since August 2021. Prior to this role, they held the position of Director of Customer Service at Bestpass from August 2021 to present.

Before joining Bestpass, Melissa worked at Auto/Mate Dealership Systems, starting as an Accounting Support Specialist from January 2011 to August 2013. Melissa then progressed to become the Accounting Support Manager from August 2013 to April 2018. Melissa further advanced their career at Auto/Mate Dealership Systems as the Director of Customer Support from April 2018 to June 2020, and subsequently as the Senior Director of Customer Support from June 2020 to June 2021.

Earlier in their career, Melissa served as the Office Manager at Rhema Bible Training Center from January 2008 to June 2010. Prior to that, they held the role of Executive Manager/Corporate Controller at (previous) Nissan of Saratoga from January 2006 to January 2007.

Melissa's work experience also includes being an Assistant General Manager at Flagpole Nissan of Oneonta from March 2001 to October 2005.

Throughout their career, Melissa has gained extensive experience in customer service, support, accounting, and management roles, and they continue to excel in their current position at Bestpass.

Melissa Maldonado holds a Master of Arts (MA) in Executive Leadership from Liberty University, which they obtained from 2019 to 2021. Melissa also has a Bachelor of Arts (BA) in Individual Studies from Columbia College, which they completed from 1999 to 2001. In terms of additional certifications, Melissa has acquired "The Secret: What Great Leaders Know and Do (getAbstract Summary)" from LinkedIn in 2022 and "Leading at a Distance" from LinkedIn in 2020.