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Riaan Graaf serves as an IT Telephony Application Administrator at Bestmed Medical Scheme since 2006, demonstrating expertise in agile management, budget oversight, and the implementation of various telephony infrastructure systems, including a multichannel Customer Relations Management System. Previous experience includes a role as a Telephony Technician at Bestmed and as a Call Center Agent at GEPF. Riaan holds a BCom in Information and Technology Management from MANCOSA, an ITIL Foundation Certificate in IT Service Management, and several diplomas in related fields from various institutions. Riaan's extensive background encompasses project coordination, solution design, technical training, and management of telephony licenses and budgets.