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Erica Ott (Tasto) is an accomplished Operations Manager at BestMark since September 2016, serving as the primary liaison among departments to communicate project status, client needs, and priorities. This role involves overseeing client scheduling, maintaining internal documentation, addressing escalated inquiries, and implementing solutions for client programs. Previously, Erica held positions at BestMark including Implementation Project Coordinator and Quality Assurance Editor, focusing on custom program creation and quality assurance practices. Additionally, Erica has extensive freelance experience in editing, providing proofreading and content editing services to various clients since 2012. With a background in the food and beverage industry and prior editorial roles at Dirty Chai Magazine, InnoVision Health Media, and regional publications, Erica brings a rich blend of operational, editorial, and client-facing expertise, supported by a Bachelor of Arts in Journalism from the University of Minnesota.