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Stephanie Burns has a diverse work experience spanning various industries. Stephanie began their career as an Academic Peer Tutor at the Academic Resource Center - Nichols College in 2007, where they provided academic support to students. In 2008, they served as an Executive Assistant at United Bank, assisting with financial forecasts and managing calendars.

In 2010, Stephanie joined TicketNetwork as a PPC Specialist, utilizing statistical analyses to optimize online advertising and significantly increase monthly revenue. Stephanie then moved to Telerx in 2012, working as a Statistician and providing advanced VOC analytic solutions to consumer goods and pharmaceutical companies.

Stephanie's expertise in statistical analysis continued to grow at Medidata Solutions in 2013, where they worked as a Statistical Analyst, optimizing clinical trials through large data set analysis. Stephanie then joined QVC in 2014, initially as a VOC Business Analyst, consulting with various departments to improve customer experience through data analysis. Stephanie later became a Project Manager, leading initiatives to measure and improve customer experience across multiple business areas and supporting global NPS initiatives.

Most recently, Stephanie held the role of Director of Customer Experience at Marlette Funding since 2018, where they oversee the development and execution of customer experience strategies.

Overall, Stephanie Burns has a strong background in statistical analysis, customer experience improvement, and project management, with experience in various industries such as finance, e-commerce, and healthcare.

Stephanie Burns obtained their Bachelor's of Arts degree in Mathematics and Economics from Nichols College, where they studied from 2004 to 2008. Stephanie then pursued a Master's of Science degree in Statistics from the University of Massachusetts Amherst, completing their studies from 2008 to 2010. In addition to their formal education, Stephanie has also obtained a Data Science Certification from Data Science Central in February 2016.