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Alan Tam is a seasoned IT professional with extensive experience in technical support and system implementation across various industries. Currently serving as an IT Technical Support Analyst at BES Ltd since May 2022, Alan specializes in desktop and server hardware configuration, Microsoft technologies support, and incident management. Previous roles include IT Technical Engineer at Microland Limited, IT Supervisor at Ïã¸ÛÉÆŒ§•þ SRACP, and Senior System Engineer at Pacific Century Premium Developments Ltd., among others. Alan's educational background includes a BSc in Computer Science from the University of Hertfordshire and a Higher Diploma in Computer Studies from City University of Hong Kong, complementing a robust career managing IT infrastructure and vendor relations in both local and regional capacities.