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Alison Gwilliam is currently the Head of Change & Delivery at BES Utilities since August 2017, responsible for business projects, change activity, and training. Prior to this, Alison worked at HGS - Hinduja Global Solutions as the Head of Customer Engagement from July 2012 to February 2017, where Alison worked on successful delivery of business projects. Alison also has experience as the Operations Manager at a contact center, where Alison delivered operational excellence in a strategic partnership with a UK telecommunications provider. With a background in technical support and customer engagement, Alison has showcased strong communication skills and attention to detail throughout their career. Their educational background includes a Bachelor of Arts in Journalism and English Language & Linguistics from the University of Central Lancashire.