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Gemma Hillyard has a diverse work experience in project and program management. Gemma began their career in 2006 as a Project Manager at BT Global Services and i3it. From 2009 to 2013, Gemma worked as a Project Manager at ShiftPoint, managing various projects. In 2013, they joined Serco as a Project Manager and continued in that role until 2014. Gemma then worked at PRS for Music as a Project Manager from 2014 to 2015. From 2015 to 2018, they served as a Development Manager at Hunter Macdonald Ltd. In 2018, Gemma joined Serco again, this time as a Technology Programme Manager until 2019. Currently, they work at beryl.cc as a Program Manager.

Gemma Hillyard obtained a Bachelor of Science (BSC) degree in Mathematics from King's College London. Gemma attended the institution from 2003 to 2006.