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Étienne Haarpaintner, MBA, possesses extensive experience in the hospitality industry, having held various roles such as Front Office Supervisor at d'Angleterre in Copenhagen and Pre-opening Strategic Operations Consultant at Cipriani. At d'Angleterre, responsibilities included on-boarding new staff, room allocation based on guest preferences, and acting as the Front Office Manager. Étienne has a proven mastery of hotel management software and excels in personalized customer service and conflict resolution. Additional experience spans roles as a Front Desk Receptionist, Travel Coordinator, and Over-water Villa Manager, demonstrating a strong track record of improving service quality, managing high-profile guests, and developing innovative operational solutions. Educational qualifications include an MBA in Global Hospitality Management and multiple degrees in hospitality business.