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Paul Gorman has an extensive background in product support, quality assurance, and management within the software and veterinary industries. Currently serving as Product Support Manager at Berkshire Associates Inc. since May 2012, Gorman oversees product support, documentation, implementation, and quality assurance functions, ensuring client satisfaction with proprietary software products. Previously, roles included Software Quality Assurance Engineer at Vets First Choice and VetCentric, where responsibilities encompassed developing test plans, conducting software testing, and maintaining quality assurance standards. Early experience as Business Manager at Waugh Chapel Animal Hospital involved managing operations, human resources, accounts receivable, and IT functions. Gorman holds an MBA from the University of Maryland and a BS in Animal Science, reflecting a strong foundation in both business and industry-specific knowledge.