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Gerson Rivera is a Technical Support Specialist at BerkmanTech since December 2022, providing onsite and remote tech support alongside expertise in cybersecurity, private cloud hosting, and virtualization. Previous roles include Technical Specialist at Apple, where exceptional customer support was delivered, and System Analyst at Cooperative Educational Services, focused on technology troubleshooting and domain administration. Experience extends to positions at New Milford Public Schools as IT Support Specialist and WWE as IT Support Technician, demonstrating a strong background in systems availability and support management. Gerson also served as Customer/System Service Engineer at Innovative Network Solutions Corp and Service Desk Analyst at Philip Morris International, showcasing skills in project management and IT support processes. Gerson holds a Bachelor's Degree in Computer Science from York College and multiple IT certifications, including Google IT Support Professional Certificate and CompTIA Network+.