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Jeffrey Yao started their work experience as an Associate Attorney at Begler Kowall and Ombres in 1989. Jeffrey then worked as an Attorney at Feldstein Grinberg Stein and McKee from 1990 to 1998. In 1998, Jeffrey joined Chubb NA as a Senior Vice President and worked in various roles, including Employment Practices Liability Claim Leader. In May 2020, they joined Berkley Select (a Berkley Company) as the Chief Claims Officer and Senior Vice President.

Jeffrey Yao attended Washington & Jefferson College from 1982 to 1986, where they obtained a Bachelor of Arts (BA) degree in Political Science. Following that, they went on to study at the University of Pittsburgh School of Law from 1986 to 1989, earning a Doctor of Law (J.D.) degree.