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Charmaine Roane is an experienced professional with a strong background in customer experience and business services, currently serving as the Customer Experience Team Lead at Berkley One since August 2018. In this role, Charmaine manages a team of Solutions Specialists and Support Specialists, handling escalated calls, problem resolution, and quality audits while focusing on continuous improvement and training. Prior to this position, Charmaine worked at Cigna as a Senior Business Services Analyst, managing strategic accounts and processing a variety of transactions. Charmaine also accumulated extensive experience at Chubb, where roles included International Underwriter, Account Service Manager, and Senior Claims Representative. Charmaine holds a Master of Science degree from Wilmington University and a Bachelor's degree in Business Administration from Wesley College.