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Alvin Ramirez is an experienced IT Desktop Support Engineer currently employed at Berenberg Capital Markets since May 2021, providing first-line user support across a diverse technology stack. Previous roles include Level 2 Support at MUFG, Desktop Support at CRA, and various support positions at Montefiore IT and SA IT Services, where responsibilities ranged from software installations and upgrades to system migrations and troubleshooting. Alvin has a background in customer service, having worked as Stock Lead at American Eagle Outfitters and Administrator at Palafitos Bar. Alvin holds a Bachelor of Business Administration from Pontificia Universidad Católica Madre y Maestra, obtained in 2009.