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Shelly Yockey serves as the Director of Strategy and Process Improvement at Benton Rural Electric Association since October 2023, following a tenure as Director of Corporate Services and Customer Service and Marketing Director at Beacon Broadband, Inc. from March 2021 to October 2023. Prior experience includes roles as Member Services Supervisor & Communications at Coos Curry Electric Coop and Member Services Billing Manager at Plumas-Sierra Rural Electric Cooperative. Earlier positions include Site Supervisor/Pre-school Teacher at Sierra Cascade Family Opportunities Head Start and Records Manager at Mountain Circle Family Services. Yockey holds an Associate of Arts degree in Early Childhood Education from Feather River College, enhancing a diverse background in customer service and management within the electric and telecom sectors.