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Francesca Haynes has extensive experience in the retail industry. Francesca currently holds the position of Chief Customer Officer at Bensons for Beds, where they previously served as Retail Director. Prior to joining Bensons for Beds, they worked as the Digital Sales Director at QUADROPLAY UK LTD. Francesca has also held various roles at Costcutter Supermarkets Group Limited, including Central Operations Director for Bestway Retail and Wholesale Business Director. Francesca has held the position of Retail Director at Paperchase Products Ltd and Divisional Operations Director at B&Q. Francesca started their career at Aldi UK, where they served as a Store Operations Director and Area Manager. Before joining Aldi UK, Francesca held senior leadership roles at Asda, including Senior Director of Communication, Engagement, and Culture, and Senior Director for Customer Service and Internal Communication.

Francesca Haynes earned a Bachelor's degree in Asia Pacific Studies and Politics from the University of Leeds between 2001 and 2004. Francesca then pursued a Master of Arts (M.A.) degree in Chinese Language and Literature at the same university from 2004 to 2005. Following that, Francesca obtained a Master of Science (MSc) degree in Business Administration and Management, General from the University of Leeds in 2005 to 2006.