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Robert Laurie is an accomplished professional with extensive experience in various roles, currently serving as the Director of Publisher and Platform Partnerships at Benetech since June 2024, focusing on enhancing reader engagement with content. Previously, Robert worked as a Customer Success Manager at Ex Libris from January 2020 to June 2024 and as a Grants Manager at Home of the Sparrow, Inc. from January 2018 to December 2019, where responsibilities included grant proposal writing and fund management. With a strong background in sales operations and digital services, Robert held managerial positions at Book Wholesalers, Inc.-Follett, Follett Library Resources, and Follett Digital Resources, overseeing operations, customer relations, and IT alignment. Robert's career began in 2000, and educational qualifications include a BA in French from the University of Stirling and post-graduate studies in Industrial Administration from the Scottish College of Textiles. In addition to professional pursuits, Robert enjoys the role of a grandfather, engaging in the joy of spoiling grandchildren.