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Sharlandria S. is an experienced professional in benefits management and customer service leadership, currently serving as Benefits Service Manager and Manager of Account Executives at BenefitMall since August 2019. Previously, Sharlandria held various managerial roles at Kohl's focusing on credit, collections, and customer care, and contributed to the success of VHA's Member Support Center. Additional experience includes managing disability claims at CIGNA and leading operations at Experian and The Beryl Companies. Sharlandria has also provided critical analysis and workforce management at AT&T and Verizon Wireless. Educational background includes a Bachelor's degree in Business Management from Dallas Baptist University and Business Studies from the University of North Texas.