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Jose (Joe) Perez, CCCM, CCCA has over 35 years of managing and operating support call centers nationally and internationally. Mr. Perez spent several years managing the technical support/field operations group for Digital Equipment Corp. in San Diego (later acquired by HP) as well as directing the technical support group for three of the largest refineries in South America.

Prior to joining BenchmarkPortal, Mr. Perez was the Director of Operations, Technical Support Group, for a large communications company in NY and CT with a staff of over 900 customer services representatives.

As the Dean of BenchmarkPortal’s College of Excellence and its Senior Instructor for over 11 years, Mr. Perez has developed and delivered the Call Center Management Certification course while demonstrating his effectiveness in training call center’s staff in Strategic Planning, Data Analytics, Metrics, Quality Assurance and Workforce Management among other areas.

Currently, Mr. Perez is also a Certified Call Center Auditor, a Certified Call Center Manager and Senior Consultant for BenchmarkPortal. Mr. Perez is fluent in English and Spanish.