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Jay Dobbs has extensive work experience in the technology and customer service industry. Jay is currently the Director of Customer Success & Support at Benchmark Analytics, where they oversee a team responsible for managing customer accounts, support, renewals, and expansions. Jay develops and executes customer success strategies aligned with the company's vision and goals.

Prior to their current role, Jay worked at CareerBuilder, starting as a Customer Service Specialist in 2013 and progressing to roles such as Technical Support Engineer, Team Lead, Associate Manager, Manager, and Senior Manager of Customer Support. In these roles, they gained experience in product management, facilitating scrum ceremonies, go-to-market strategies, and conducting product discovery sessions.

Before joining CareerBuilder, Jay worked as a Guest Service Team Member at Target from 2005 to 2013.

Overall, Jay Dobbs has a strong background in customer success, support, product management, and team management, highlighted by their current position as Director of Customer Success & Support at Benchmark Analytics.

Jay Dobbs has a Master of Business Administration (MBA) with a focus in Customer Experience Management from Keller Graduate School of Management of DeVry University, which was obtained from 2013 to 2015. They also have a Bachelor of Science (BS) in Psychology from Clayton State University, earned between 2009 and 2011. In terms of additional certifications, Jay Dobbs holds a Certified Customer Success Manager (CCSM) Level 1 qualification from SuccessHACKER, obtained in 2023. They also have a Certified Scrum Product Owner (CSPO) certification from Scrum Alliance, achieved in 2020, as well as a Certified Scrum Master certification from Scrum Alliance obtained in 2014. Additionally, they hold a Lean Six Sigma (Green Belt) certification from the University of Georgia in 2014. Jay Dobbs has also acquired a Google Analytics certification, although the specific details of when and where it was obtained are not provided.