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Diamond Miller is an experienced Product Support Analyst II at Benchling since October 2022, specializing in technical and product support for life sciences applications while striving to enhance user experience. Previously held the roles of Product Support Analyst and Customer Experience Intern at Benchling. Demonstrated leadership as Co-President of the African Caribbean Association at Franklin & Marshall College, managing communication, planning meetings, and providing direction. Additionally, held various roles including Event Coordinator for ACA, Customer Service Representative at Target, and Student Researcher, showcasing strong analytical skills and commitment to community engagement. Diamond earned a Bachelor's degree in Biology from Franklin & Marshall College and possesses a solid foundation in customer support, leadership, and research.