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Shilpa Sharma is a seasoned professional with over two decades of experience in customer service and team management, currently serving as a Senior Manager in Loyalty & Retention at Bell since July 2012. Previously, Shilpa held various leadership roles at Bell Mobility, successfully driving national client satisfaction initiatives and coaching Help Desk Agents. Shilpa also contributed as a Virtual Learning Leader, designing training programs for the new Billing System, and started the career as a Customer Service & Sales Representative. Earlier experience includes a role as a Special Services Agent at The Home Depot Canada, focusing on customer service and training new staff. Education background includes a Bachelor's degree in History from Delhi University.