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Francis Lalonde serves as a Senior Manager in Data Engineering and AI at Bell since October 2013, overseeing the entire lifecycle of data engineering projects while ensuring data quality, security, and compliance. Additionally, Francis leads a business intelligence team focused on data-driven decision-making, specializing in data warehousing and process improvement. Previously, Francis held the role of Operation Effectiveness Manager at Bell Residential Services, where responsibilities included monitoring operational metrics and ensuring budget compliance. Earlier professional experiences include serving as a Technical Project Manager and Project Delivery Analyst, providing support and leadership in project execution. Francis holds a diploma in Graphic and Web Design from La Cite Collegiale, earned between 2000 and 2003.