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Félix Landry-Audet is an accomplished Senior Software Developer specializing in WFM Automation at Bell since September 2019, where previously held positions include WFM Senior Manager and WFM Senior Consultant. From March 2012 to September 2019, Félix served as a Specialist in Workforce Management at Télébec, a division of Bell Aliant, focusing on forecasting, scheduling, and reporting for the Customer Service group. Prior experience includes various roles at Telebec between February 2003 and March 2012, spanning from Internet Helpdesk Coordinator to Technical Support Agent for residential and business markets. Félix holds a Bachelor's degree in Computer Software from UQAM, a Microprogramme in Nutrition from Université Laval, a DEC in Pure and Applied Sciences from CÉGEP de l'Abitibi-Témiscamingue, and a Diplôme d'Études Secondaires from Polyvalente Le Carrefour.