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Fabio Abate is a seasoned professional with extensive experience in software development and process automation, currently serving as Senior Manager for Robotic Process Automation at Bell since November 2011. Under Fabio's leadership, an agile development team has successfully deployed 100 robots utilizing Blue Prism and Automate, significantly enhancing contact center performance and reducing operational costs. Prior to Bell, Fabio held various roles at TELUS from August 2008 to October 2011, including Senior Analyst and Operations Manager, where responsibilities included developing performance dashboards and managing dealer and retail channels. Fabio's career began at Merisel as a National Account Manager between 1995 and 2000. Fabio holds a Bachelor of Science in Computer/Information Technology Administration and Management from DeVry Institute of Technology, completed in 2014.