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Gustavo Joves is an experienced professional in the engineering and consumer service sectors, currently serving as the Head of Consumer Service Field Operations for Beko Europe since April 2024. Prior experience includes roles at Whirlpool Corporation, where responsibilities encompassed Consumer Service Field Operations Manager, Consumer Service Quality Manager Iberia, and Service Product Expert, emphasizing technical training and product knowledge within the local organization. Previous positions also include Technical Documentation Project Engineer at Hitecsa Cool Air, Project Engineer at AlphaIntegración, Maintenance Engineer at Odebrecht, and Laboratory Teaching Assistant at Universidad Simón Bolívar. Gustavo Joves holds a Master's degree in Mechanical Engineering from Universitat Politècnica de Catalunya and a Bachelor of Engineering in Mechanical Engineering from Universidad Simón Bolívar.