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Heather Lenoir is an experienced Online Support Specialist at the Beck Institute for Cognitive Behavior Therapy, where responsibilities include facilitating training webinars for clinicians, managing customer inquiries with a high resolution rate, and overseeing the Learning Management Service’s online forum. Prior to this role, Heather served as Editor in Chief for the East Coast Literary Review, successfully managing all aspects of a publishing business. Heather holds a Google Data Analyst Professional Certificate from Merit America and a Bachelor of Arts in English from Colorado State University.